Remote Desktop Support
We provide instant technical support through our secure remote portal. This allows our technicians to safely view your screen and resolve your issues in real-time, no matter where you are located.
How to connect:
1. Click the Download Support Tool button below.
2. Run the file and provide the 9-digit ID to your technician.
3. Your session is fully encrypted, and you can end it at any time.
Got questions?
Well, we'have got answers.
Yes. Every session is protected by military-grade encryption. You are always in control—you must manually "Accept" the connection, you can see everything our technician is doing, and you can end the session at any time by closing the window.
No. The support tool is a "portable" application. It runs when you open it and stops completely when you close it. It does not leave any software running in the background.
If the internet drops or the session ends, the connection is immediately severed. To start a new session, you would have to provide a new code and click "Accept" again. We cannot access your computer without your explicit permission each time.